Frequently Asked Questions
Find quick answers to common questions about pricing, shipping, returns, orders, and our products.
Pricing & Discounts
Why do I have to email to see your best prices?
Some of the brands we carry require retailers to follow Minimum Advertised Price, also known as MAP, guidelines. These guidelines limit the prices we can display publicly on our website.
To receive our best available pricing, click the orange button near the product and enter your email address. If special pricing, discounts, or promotional offers are available, we will send them directly to your inbox.
Do you match prices?
We work hard to offer competitive pricing on all of our products. If you find the same product available from an authorized retailer at a lower price, contact us and we will do our best to match or beat it.
What is your low price guarantee?
Our goal is to provide you with trusted products at the best value possible. We regularly review our pricing and do our best to keep our prices competitive.
If you find a lower price from an authorized retailer, please contact us and we will be happy to review it.
Shipping & Delivery
How much is shipping?
Shipping is always free within the United States. Orders are shipped via USPS Priority Mail and typically arrive within 2-4 business days after leaving our facility.
When will my order ship?
Most orders placed before our daily shipping cutoff are processed and shipped within one business day.
Orders placed on weekends or major holidays will usually ship the next business day.
Has my order shipped?
Once your order ships, you will receive tracking information by email.
You can also check your order status by logging into your account and viewing your order history.
How do I track my order?
Tracking information will be emailed to you as soon as your order is on its way. You can also log into your account to view your order status and tracking details.
My order says delivered, but I did not receive it. What should I do?
First, please check around your delivery area, mailbox, front door, side door, parcel locker, or with anyone else in your household who may have accepted the package.
If the tracking shows delivered but you still cannot locate your order, please contact us and we will get it resolved promptly.
Do you ship outside the United States?
We currently only ship within the United States.
What if my enzymes are left in a hot mailbox or vehicle?
In most cases, there is no need to worry. Enzyme supplements are exposed to elevated temperatures during the manufacturing process and are formulated to remain stable under normal shipping and storage conditions.
According to manufacturer information, systemic enzyme products such as Vitalzym do not begin to lose meaningful activity until temperatures exceed approximately 150°F.
A package sitting in a warm mailbox for a few hours is unlikely to affect product quality. If your order has been exposed to extreme heat for an extended period, or if you have concerns about its condition, please contact us and we will be happy to help.
Returns & Order Problems
Are your products guaranteed?
Yes. We stand behind every product we sell with a 30-day money-back guarantee.
If you are not satisfied with your purchase for any reason, you may return it within 30 days of delivery for a refund - whether the product is opened or unopened.
What is your return policy?
All products are backed by our 30-day money-back guarantee. If you are not satisfied with your purchase, please contact us within 30 days of delivery to start a return.
How do I return my product?
Please contact us before sending your return so we can provide the correct return instructions and make sure your refund is handled properly.
When contacting us, please include your order number and the product you would like to return.
I received the wrong product. What should I do?
If you received the wrong product, a damaged item, or your order is missing something, please contact us right away. We will work quickly to correct the issue.
Please include your order number and a brief description of the problem.
When will my refund appear on my account?
Once your return is received and processed, approved refunds will be issued back to the original payment method.
Please allow a few business days for the refund to appear on your statement, depending on your bank or credit card company.
Account & Order Management
How do I create an account?
Click the My Account / Order Status link at the top of the website, enter your email address, and follow the prompts to create your account.
How do I edit my account information?
You can update your account information by logging into your account through the My Account / Order Status link at the top of the website.
I forgot my password. What should I do?
Click the My Account / Order Status link at the top of the website. Under the login box, use the "Forgot your password?" option to reset your password by email.
How do I change quantities or cancel an item in my order?
You can view your order by logging into your account through the My Account / Order Status link.
If your order has already shipped, we may not be able to change or cancel it. Please contact us as soon as possible if you need help with an order.
I need a copy of my receipt or invoice.
You can view and print order information by logging into your account through the My Account / Order Status link.
Products
Are your supplements manufactured in the in cGMP facilities?
Yes. Our products are manufactured in facilities that follow current Good Manufacturing Practices, also known as cGMP, to help ensure quality, purity, and consistency.
How do I know which enzyme supplement is right for me?
Every person has different health goals. We recommend reviewing the product descriptions, ingredients, and suggested uses on each product page.
If you still have questions, contact us and we will be happy to help you choose the product that best fits your needs.
Billing, Privacy & Security
I have a question about my charges. What should I do?
If you have a question about a charge, please review your order history by logging into your account. If you still need help, contact us and we will be happy to assist you.
When will my credit card be charged?
Your credit card is charged when your order is placed or processed for shipment.
Is my information secure?
Yes. Our website uses SSL encryption to help protect your personal and payment information during checkout.
Do you sell my personal information?
No. We respect your privacy and do not sell your personal information.
For more information, please review our Privacy Policy.
Contact Us
How do I contact you?
We are happy to help with questions about products, orders, returns, shipping, or anything else.
Call us:(800) 556-1314
Email us:[email protected]
Contact page:Contact Express Naturals
