Frequently Asked Questions
Find quick answers to common questions about pricing, shipping, returns, orders, accounts, and the products available from Express Naturals.
Pricing & Discounts
Why do I have to email to see your best prices?
Some of the brands we carry require retailers to follow Minimum Advertised Price (MAP) guidelines. These guidelines can limit the prices retailers are permitted to display publicly.
To receive our current best available pricing, use the price-request button shown on eligible product or category pages and enter your email address. If discounts, coupon codes, or promotional offers are available, we will send them directly to your inbox.
Do you match prices?
We work hard to offer competitive pricing. If you find the same product available from another authorized retailer at a lower price, contact us and we will be happy to review it.
What is your low price guarantee?
Our goal is to provide genuine products at competitive prices. We regularly review our pricing and available promotions.
If you find a lower price from another authorized retailer, please contact us and we will be happy to review it.
Shipping & Delivery
How much is shipping?
Shipping is free within the United States. Orders are shipped via USPS Priority Mail and typically arrive within 2-4 business days after leaving our facility.
When will my order ship?
Most orders are processed and shipped within one business day.
Orders placed on weekends or major holidays will generally ship on the next business day.
Has my order shipped?
Once your order ships, tracking information will be sent by email.
You can also check your order status by logging into your account and viewing your order history.
How do I track my order?
Tracking information will be emailed to you after your order ships. You can also log into your account to view available order and tracking information.
My order says delivered, but I did not receive it. What should I do?
First, check around your delivery area, mailbox, front or side door, parcel locker, and with anyone else in your household who may have accepted the package.
If tracking still shows delivered and you cannot locate the package, please contact us and we will help you determine the next step.
Do you ship outside the United States?
Online ordering through Express Naturals is currently limited to shipping addresses within the United States.
What if my supplements are left in a hot mailbox or vehicle?
Brief exposure to warm temperatures during normal shipping is generally not a reason for concern. Once received, store supplements according to the directions on the product label.
If your order has been exposed to extreme heat for an extended period or you have concerns about its condition, please contact our customer support team.
Returns & Order Problems
Are your products guaranteed?
Yes. We stand behind every product we sell with a 30-day money-back guarantee.
If you are not satisfied with your purchase for any reason, you may return it within 30 days of delivery for a refund, whether the product is opened or unopened.
What is your return policy?
All products are backed by our 30-day money-back guarantee. If you are not satisfied with your purchase, please contact us within 30 days of delivery to start a return.
Opened and unopened products may be returned within that 30-day period.
How do I return my product?
Please contact us before sending a return so we can provide the correct instructions and make sure your return is handled properly.
When contacting us, please include your order number and the product you would like to return.
I received the wrong product. What should I do?
If you received the wrong product, a damaged item, or your order is missing something, please contact us right away. We will work with you to correct the problem.
Please include your order number and a brief description of the issue.
When will my refund appear on my account?
Once an approved return is received and processed, the refund will be issued to the original payment method.
Please allow up to 5 business days for the credit to appear on your statement after the refund is processed, depending on your bank or credit card company.
Account & Order Management
How do I create an account?
Click the My Account link at the top of the website, enter your email address, and follow the prompts to create or access your account.
How do I edit my account information?
Log into your account to review and update available account information.
I forgot my password. What should I do?
Go to the My Account page and use the password-reset option to request a reset by email.
How do I change quantities or cancel an item in my order?
If you need to change or cancel an order, contact us as soon as possible.
Orders are processed quickly, so we may not be able to make changes after an order has entered processing or shipped.
I need a copy of my receipt or invoice.
You can view available order information by logging into your account. If you need additional documentation, please contact us.
Product Information
Where are your supplements manufactured?
Manufacturing locations and facilities vary by brand and product. Express Naturals carries genuine products from the manufacturers and brands represented on our site.
For product-specific manufacturing or quality information, please refer to the product label or contact us with the name of the product you are considering.
How do I compare enzyme supplements?
Enzyme products can differ by formula, ingredient profile, capsule format, bottle size, manufacturer, and label directions. Review the product descriptions and labels on our site to compare these features.
If you have questions about a specific product, size, ingredient, or label direction, our customer support team will be happy to help.
Do I take systemic enzymes with food or on an empty stomach?
Systemic enzyme products are generally directed to be taken with water on an empty stomach, away from meals. Timing can vary by formula, so always follow the directions on the specific product label.
Can enzyme supplements expire?
Enzyme supplements have expiration or best-by information provided by the manufacturer. Store them in a cool, dry place and follow the storage directions on the product label.
If you have a question about the condition or age of a product, contact us before using it.
Billing, Privacy & Security
I have a question about my charges. What should I do?
Review your order history by logging into your account. If you still have a question about a charge, please contact us and we will be happy to assist you.
When will my credit card be charged?
Your credit card may be authorized or charged as part of order processing. If you have a question about a specific transaction, please contact us with your order number.
Is my information secure?
Our website uses HTTPS/SSL encryption to help protect information transmitted during checkout.
Do you sell my personal information?
Please review our Privacy Policy for information about how personal information is collected, used, and handled.
Contact Us
How do I contact Express Naturals?
We are happy to help with questions about products, orders, returns, shipping, pricing, or your account.
Call us:(800) 556-1314
Email us:[email protected]
Contact page:Contact Express Naturals
